Information You Provide Directly

• Contact details when you inquire about our programs
• Professional background information for course recommendations
• Learning preferences and career goals
• Payment information when you enroll in programs
• Feedback and survey responses about our services

Information We Collect Automatically

• Website usage patterns and page visits
• Device information and browser type
• IP address and approximate location
• Course progress and completion data
• Email engagement metrics

Educational Services

• Personalizing course recommendations based on your background
• Tracking your progress through learning modules
• Providing additional resources relevant to your interests
• Connecting you with appropriate study groups or mentors

Communication and Support

• Sending course updates and important announcements
• Responding to your questions and support requests
• Sharing relevant industry insights and market updates
• Notifying you about new program launches

Program Improvement

We analyze usage patterns and feedback to continuously improve our courses. This helps us identify which topics need more depth and which teaching methods work best for different learning styles.

Service Providers

We work with trusted third-party providers who help us deliver our services. These include:

• Learning management system providers for course delivery
• Email service providers for communications
• Payment processors for secure transactions
• Analytics providers to understand website usage

All service providers are bound by confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Australian law or to protect the rights and safety of our students and staff. This is rare and only happens when legally mandated.

How to Exercise Your Rights

To make any privacy-related request, contact our Privacy Officer at help@morelalena.com. Include your full name, the email address associated with your account, and specify which right you'd like to exercise. We'll respond within 30 days and verify your identity before processing any requests.

Technical Safeguards

• End-to-end encryption for all data transmission
• Regular security audits and vulnerability assessments
• Multi-factor authentication for staff access
• Automated backup systems with secure storage
• Regular software updates and security patches

Physical Security

Our Sydney offices use controlled access systems, security cameras, and locked storage for any physical documents. Staff receive regular training on privacy procedures and data handling best practices.

Data Breach Response

In the unlikely event of a security incident, we'll notify affected individuals within 72 hours and provide clear information about what happened and what steps we're taking to address it.

Active Students

While you're enrolled in courses, we maintain your full profile and learning history to support your educational journey.

Completed Programs

After course completion, we keep essential records for seven years to provide transcripts and verify credentials if needed by future employers or institutions.

Inactive Accounts

If you haven't engaged with our services for three years, we'll contact you about account status. Without response, we'll delete non-essential information while keeping basic enrollment records for verification purposes.

Educational Partners

Some courses include guest lectures or materials from international finance professionals. When this happens, only your first name and general professional background may be shared for personalized instruction.

Technology Providers

Our learning platform and communication tools may use servers in other countries with strong privacy protections. All international providers must meet Australian privacy standards through contractual agreements.

Essential Cookies

These keep you logged in and remember your course progress. They're necessary for the platform to function properly and can't be disabled.

Analytics Cookies

Help us understand which course materials are most helpful and where students might need additional support. You can opt out of these through your browser settings.

Preference Cookies

Remember your settings like preferred language, learning pace, and notification preferences to personalize your experience.

Notification Process

• Email notification to all active users 30 days before changes take effect
• Prominent notice on our website and learning platform
• Summary of key changes included in notifications
• Previous policy versions archived for reference

Your Options

If you disagree with policy changes, you can withdraw consent or close your account before the changes take effect. We'll provide clear instructions on how to do this in our change notifications.